Smart Design & Print

Frequently Asked Questions

Below you can find frequently asked questions. If you cannot find the answer here, please contact us.

Our website offers the most requested codes. We can print anything you want, please contact us for price.

When you enter your shipping information, a confirmation box will appear that will allow you to enter another address on the bill.

Most of the products we sell are subject to VAT, but some products (such as stationery, menus, maps, etc.) are classed as tax-free and are not subject to VAT. All products will be marked as VAT-required and our payment system will determine whether VAT is charged.

You can cancel your order at any time before you print the proof and we will give you a full refund. However, your order cannot be cancelled as the printing process starts once you pass your certificate and your plate is made immediately after you pass your form proof.

Your proof would normally be sent within 1 working day from you sending us your files. Usually within 1-2 hours but pleas allow upto one working day. If you do not receive a proof within this time please contact us because we may not have received your file.

All files are converted to CMYK for commercial printing. If you setup your file as RGB this will be converted, most colours will convert fine but certain colours, such as orange, green, blue etc. will change colour in the conversion process. You should always setup your files in CYMK mode then you are always seeing the same colour that will be printed.

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